Terms and Conditions
Terms and Conditions


All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Terms Of Sale

Order Department Hours

8:30AM - 5:00PM, Mon. - Fri., Eastern Time; Phone: 888-749-6325 24-Hour Fax-line: 860-577-8705

Minimum Orders

There is NO minimum order amount or minimum order fee unless otherwise specified.

Terms of Payment

Credit Card: MasterCard, Visa, Discover & Amex

NOTE: We do not offer payment by Purchase Orders (NET TERMS)

We do not charge sales tax for orders being shipped outside the state of North Carolina. If you are a Tax Exempt entity within the state of North Carolina you can contact us or include your TAX ID in the order comments field during checkout and we will not charge the NC Sales Tax.

Order Fulfillment
Lead Times - In-stock orders will usually be shipped within 24 hours or the next business day. Out of stock or custom items may require a lead time between 1 to 10 days.


All orders will be shipped by the shipping method selected by the customer during checkout unless otherwise specified or in cases where the order is to be drop shipped by one of our suppliers, in which case, we will select a comparable shipping method. MOST orders ship same day from our primary ware-house in North Carolina. Some of our products ship direct from suppliers in California, New York, Texas and other locations. Orders and shipment confirmations can be confirmed electronically by e-mail.

Shipment options on our website may include an estimated delivery time in "business days" however; the actual delivery times may vary and are subject to carrier rules, exceptions, customs delays and other factors.

International shipments may be subject to delays longer than the indicated delivery times due to international customs delays. kVconnection will not be responsible for any international customs delays, fees or duties.

kVconnection will not be held liable for damages caused by un-timely delivery of ordered items for any reason, within or outside of our control. For all urgent orders, the customer assumes all of the risk, regarding timely delivery of the product(s).
Damages for un-timely delivery of the product(s) will be limited to the remedies and/or warrantees offered by the carrier (United Parcel Service, or other).

Shipping Discrepancies
It is your responsibility to confirm that you received all of the items as indicated on your packing slip. Failure to report shipping discrepancies within five days prevents us from accurately problem-solving the issue, and variances reported after five days will not be credited regardless of circumstances
Local Pickup
We do not offer Local Pickup.

If you wish to cancel, or change all or part of an order, we suggest that you call 1-888-749-6325, immediately to speak to a customer service agent or email sales@kvconnection.com. If the order has not been shipped we will be happy to correct, change or cancel the order per your instructions. In the case of an order that has already been shipped, we will follow our return policy. Custom Made Products: Once production has begun, the order cannot be canceled.

Returns and Exchanges

All returns must have an RMA (Return Materials Authorization) number assigned by a member of the kVconnection customer service or sales departments. This number must be clearly marked on the outside of the box or the box will be refused.

Return freight is the responsibility of the customer, excluding defective products or kVconnection errors. We recommend that you insure the package, as you are responsible for risk of loss on all returned packages. We also recommend that you make sure you pack the carton properly for return, as kVconnection will not issue credit for product damaged en route back to us due to poor shipping practices.

Returned product must be clean, undamaged, and complete with all manuals, accessories, and documents and packaging. The items must be in a resalable condition free of any non-removable labels or writing on the product or product packaging, and the UPC code must be intact for you to receive credit. The product must also have with it upon return to us a copy of the original invoice or packing slip. Products that are received by us that do not meet these conditions will be subject to handling charges and/or will not be processed as returns, and we will attempt to contact you to determine the disposition of these goods prior to their disposal. All items must be returned in a re-sellable condition. A re-sellable condition is solely determined by kVconnection.com

For products sold by kVconnection for other manufacturers, your return rights for non-defective items are subject to the rules of that manufacturer. If that manufacturer does not allow for returns on opened items, there is no provision for return to kVconnection (except in cases of manufacturer defects, which may be covered under a manufacturer's warranty). If that manufacturer allows returns but charges restocking fees, their fees will be applied. Most manufacturers only allow returns within 30 days, so you must process returns of products from other manufacturers back to us within 20 days of the original invoice date to allow us 10 days to process the return internally, and failure to do so will negate your right of return to us.

Bulk Cable that is cut to customer specified lengths is not returnable.

Custom cables and other build-to-order products are non-cancelable and non-returnable. All custom cables are guaranteed to be free of defect in workmanship or components, but are not guaranteed for fit of purpose to the application. In cases where the customer has provided a configuration we do guarantee that the construction of the cable matches the customer-provided specification. Cables deemed defective will be replaced or repaired at our sole discretion. Custom cables that were ordered incorrectly may be returned for rework at a charge, please realize that the turnaround of these items is subject to our production schedule, and expedite fees may be necessary to provide immediate repair or replacement.

Ship all returns, with original packaging and all product components pre-paid to kVconnection, the return shipping address will be provided when the RMA is issued.

All returned products with a valid RMA number will be evaluated. The issuance of an RMA number does not guarantee credit. If kVconnection deems that a product is defective and still within the warranty period, we will repair or replace the product, issue a refund, or credit your account at our discretion.

Products accepted for return for reasons other than defect or error by kVconnection may be assessed a standard 15% re-stocking fee and must be received within 30 days from date of shipment. Manufacturer re-stocking fees greater than 15% will be assessed on top of kVconnection standard fee. Custom or special order products are only returnable due to manufacturing defects or error by kVconnection.

To obtain an RMA contact us by email at sales@kvconnection.com. Be sure to include your order number.


All products sold by kVconnection are warranted to customer, for normal application, for a period of 30 days from date of sale to the customer. If the product is defective in material or workmanship, or fails to operate for the Manufacturer's intended purpose during the warranty period, it will be repaired or replaced when returned free of charge by kVconnection. The customer must provide kVconnection with customer proof of purchase on all products returned. There are no other expressed or implied warranties except as set forth herein. There is no warranty covering consequential damages, or incidental expenses, including injury to persons or property.

General Terms And Conditions

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of kVconnection. The collective work includes works that are licensed to kVconnection. Copyright 2003, kVconnection ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with kVconnection or purchasing kVconnection products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with kVconnection or to purchase kVconnection products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by kVconnection. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of kVconnection used in the site are trademarks or registered trademarks of kVconnection

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, kVconnection disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. kVconnection does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. kVconnection does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
kVconnection shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if kVconnection has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a kVconnection product is mistakenly listed at an incorrect price, kVconnection reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. kVconnection reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, kVconnection shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by kVconnection without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

kVconnection may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to kVconnection.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a kVconnection or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
kVconnection does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, kVconnection is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, kVconnection reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to kVconnection in its sole discretion.

You agree to indemnify, defend, and hold harmless kVconnection, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, kVconnection may link to sites operated by third parties. However, even if the third party is affiliated with kVconnection, kVconnection has no control over these linked sites, all of which have separate privacy and data collection practices, independent of kVconnection. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, kVconnection seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

If you have any questions or concerns regarding these terms, please contact us:

email a request to sales@kvconnection.com.